Built by operators for
multi‑crew service businesses.
Mainstay was created for owners who run real crews, real trucks, and real jobs, not for agencies or side projects. We’ve lived the pain of scaling past a few locations: missed calls, scattered systems, and everything living in one person’s head. Now we build the growth infrastructure we wish we’d had earlier: websites, visibility, and ops automation that help serious contractors turn local demand into booked work without guesswork or gimmicks.
The Origin
Why We Built Mainstay
“We were tired of seeing good contractors get burned by bad agencies.”
There's something everybody knows but nobody talks about: the best plumber in town, the best electrician, the most reliable roofer. It's almost like a well-kept secret. Homeowners find out through word of mouth, through a neighbor's recommendation, through luck.
But here's the problem: what happens to the best electrician when nobody knows about them?
They can't survive. They can't stay in business. No matter how good you are, if nobody knows you're the most capable person to solve their problems, they'll never reach out in the first place.
The story is always the same. You're a serious roofer, builder, or trades operator. You care about your name on the truck and the quality of the work. But you keep losing jobs to someone who started yesterday because they have a slick website and a louder marketing vendor.
Traditional agencies sell "impressions" and "clicks." They send a confusing PDF once a month and call it a win while you're still chasing leads, missing calls, and staying late to plug holes in the process.
We built Mainstay to fix that.
Born from the experience of scaling a business from 20 to 100 locations and hitting every bottleneck along the way: terrible website, zero Google presence, no reviews, no systems. The kind of problems that don't get fixed until it's too late because operators are too busy operating.
Instead of selling ad campaigns and vanity metrics, we build the underlying infrastructure: website, visibility, and operations systems that turn local demand into booked work and repeat business. If it doesn't show up as better lead quality, more booked jobs, or less chaos for your team, we don't call it a result.
"Our goal isn't just growth—it's establishing your company as the inevitable choice in your market."
The Pedigree
Built by Operators
Our founders didn't come from marketing agencies. One ran a painting business before building automation systems for the trades. The other scaled operations from 20 to 100+ locations and has spent the last decade as a fractional COO helping contractors hit seven and eight figures. We built Mainstay because we lived every bottleneck you're dealing with right now.
Tres Kwilosz
Operations & Strategy
I Built This Because I Lived It
I started where a lot of you did: on job sites. Landscaping, construction, building things with my hands. I loved the work. Always had that entrepreneurial itch, always enjoyed creating something tangible at the end of the day.
Then I blew out my back redoing a deck and couldn't swing a hammer anymore.
That injury forced me into a different path. I ended up in healthcare leadership, running operations for a multi-location concierge medical practice. Started overseeing one clinic. Ended up scaling the company from 20 locations to over 100 across three brands.
That's where I learned what most operators learn the hard way: being the person who does everything isn't a strength. It's a bottleneck.
Our website was terrible. We had zero Google presence. No reviews. No traffic. I was staying late, working weekends, plugging every hole in the process because if I didn't show up, the business didn't run. Sound familiar?
Those problems should have been fixed at 20 locations. Hell, they should have been solved at 5. But like most growing businesses, we ignored the fundamentals until we were drowning in them.
Over the past decade, I've worked as a fractional COO helping contractors and trades businesses scale to seven and eight figures. I've built systems, implemented automation, and created operational infrastructure across different industries, but my focus has always come back to the trades. That's where I started, and that's where I understand the bottlenecks better than anyone.
While doing this work, I never stopped being connected to the field. I've been investing in real estate since 2018. I've bought and flipped over 20 homes, hands-on, dealing with subs, timelines, quality control, and every headache that comes with it. I know what it's like to need a reliable electrician at 6 PM on a Friday. I know what happens when the plumber you trust is booked out three weeks and you're stuck choosing between someone expensive or someone sketchy.
The best contractors in every market are almost like a well-kept secret. Homeowners find them through luck or a neighbor's recommendation. But here's the brutal truth: if nobody knows you exist, it doesn't matter how good you are. You can't survive on word of mouth alone, and you sure as hell can't scale on it.
That's why Mainstay exists.
We handle the systems, automation, and operational infrastructure that most business owners neglect until it's too late. We build the digital presence that actually generates leads. We implement the AI tools that multiply your capacity. And we create the processes that let your business run without you being the bottleneck.
Because you didn't start your business to hate it. You started it to build something you love.
Let's make sure it stays that way.
Kevin Flanagan
Technology & Systems
I Started on the Job Site
I started where most service business owners start: on the job site.
I built my first painting company the unglamorous way: door hangers, flyers, handwritten estimates, and a phone that only rang if I made it ring. Before websites. Before SEO. Before anyone talked about "funnels." Just me, a truck, a brush, and a lot of knocking on doors trying to earn trust one job at a time.
I loved the work. There's something deeply satisfying about transforming a space with your own hands and seeing a customer light up when it's done. But as the jobs stacked up, so did the chaos. Missed calls. Inconsistent leads. No system for follow-ups. If I didn't answer the phone, the business stalled. If I took a day off, the pipeline dried up.
Like a lot of operators, I thought grinding harder was the solution. It wasn't. It just made me the bottleneck.
That's when I learned the hard lesson most business owners learn too late: great craftsmanship doesn't build a great business. Systems do.
Over time, I shifted from just running jobs to building the infrastructure behind them: how leads come in, how they get tracked, how customers move from "maybe" to booked. I went from hustling for every job to creating predictable demand. From flyers on windshields to digital systems that worked while I slept.
That pivot led me deep into software. I've spent the last decade building automation systems, writing code, and architecting the technical infrastructure that powers modern service businesses. I've built CRMs, lead routing engines, AI-powered follow-up systems, and the kind of integrations that make disjointed tools actually talk to each other. I've worked across the full stack: databases, APIs, cloud infrastructure, and the messy real-world logic that turns form submissions into booked jobs.
Since then, I've helped service businesses build the same foundation I wish I'd had when I was painting houses: real visibility, real processes, and real automation that frees you up to run the business instead of being trapped inside it.
Mainstay exists because I know what it feels like to build something from nothing. To stand in a driveway waiting for your phone to ring. To do great work and still struggle to grow.
You shouldn't have to choose between doing the work you love and building a business that actually works.
Let's build both.
One of us built it in the field. The other scaled it across 100+ locations. We both learned the same thing: you can't market your way out of broken systems. Real growth comes from infrastructure, not gimmicks.
The Protocol
How we make decisions
We run Mainstay by a simple set of rules. They keep us from chasing shiny objects and make sure the work we do actually shows up in your numbers.
Revenue over vanity
We don’t optimize for impressions, clicks, or “reach.” We care about booked jobs, collected revenue, and margin. If a change doesn’t make it more likely that a qualified person finds you, trusts you, and books work, it doesn’t make the roadmap.
AI as a power tool, not a replacement
We use AI to move faster by capturing notes, generating drafts, and wiring automations. It doesn’t replace thinking or judgment. Strategy, pricing, and process come from operators. AI is there to support the system, not run your business.
Built for operators, not tourists
We only work with owners who care about the quality of the work and the reputation behind their name. If you’re looking for shortcuts, gimmicks, or “growth hacks,” we’re not a fit. If you want a stable system that supports your crews and protects your margins, that’s what we’re here to build.
The Philosophy
AI and automation as margin protection
We don’t bolt shiny tools onto your business and hope they help. We treat AI and automation like serious equipment: it should protect revenue, reduce mistakes, and free up your best people. If it doesn’t do that, we don’t ship it.
Protecting missed‑call revenue
When a good lead calls and no one can pick up, AI steps in to capture the details, offer next steps, and keep the conversation alive. The goal isn’t to “replace your office,” it’s to keep revenue from dying in voicemail.
Protecting leads from being dropped
Most operators lose leads between the first inquiry and the actual booking. Our automations are built to follow up, confirm, and remind so your team doesn’t have to remember every name.
Protecting margin from rework
In the field, tools like Talk‑to‑Task turn job‑site walk‑throughs into written checklists so crews share the same definition of “done.” That means fewer callbacks, less unpaid labor, and more on‑time jobs.
Protecting your time and attention
We use AI to handle the repetitive, low‑judgment work – routing emails, logging tasks, generating first drafts – so you can focus on the decisions only an owner can make.
Bottom line:
We don’t chase “AI features” for their own sake. We build quiet, boring infrastructure that keeps more of the money you already earned from slipping through the cracks.
Common Questions
What is the “So What?” test?
Do I own the website and systems if we stop working together?
Will I have to replace my existing CRM or job software?
I’m not a “tech person.” How much of this am I running day‑to‑day?
How fast will I see a change in lead quality or booked work?
Short intro call. No obligation.
Ready to grow without the
agency headaches?
If you’re tired of paying for marketing you can’t trace back to real jobs, the next step is simple: get a clear diagnostic, then decide if you want help building the system.
Start with the scorecard if you want to see where your website and visibility are leaking.
Talk to us if you’re ready to discuss building the full operating system.